Unexpected Warehouse Charges?

Do you feel a little excited and strained in the last month of this year? The exciting Spring Festival is drawing near with continous orders which make you more and more careful in case of an accident. Take a look at the case below. The more nervous you are, the more likely you are to get into troubles.
From the case above, we can see that the extra fee occurs because of the miscommunication between the customer and the forwarder about the exact time of delivery. What's more, the forwarder didn't mention warehouse charges with the customer. So the fan should explain the responsibility to the customer and try the best to help customer solve the problem.
However, we can also see that this fan didn't know so well about the charges and felt stunned after being informed. In fact, the possible charges can be avoided as long as this fan make the time of delivery clear and ask something more about the goods arrangement so that we can also remind the customer of what he should pay attention to.
Just a reminder, we are like customers' assistants when we do sales which means that we should get all the processes and the details across. It seems like we assist our customers but in fact, it is also helping ourselves. In addition, we also need to be clear that what our responsibilities are in the process of trading. Only if we exactly know the relation between our rights and duties can we be calm when the problems arise.
Basic knowledge is certainly the most fundamental but also the most important. We also need to be certain about the application conditions of trade terms, extent of liability as well as the turning point of responsibilities.

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